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Contact Us


Finding the Right Product

If you need help finding the right product we have constructed an extensive Knowledge Base to help you understand our products, their uses, and the important things to take into consideration when buying. Our Knowledge Base is also designed to answer all your “How do I?” questions.

Manuals, Troubleshooting Guides & FAQs

You will find a list of downloadable manuals, troubleshooting guides and FAQs by clicking on the link below:

Manuals, Troubleshooting Guides & FAQs

Spare Parts

To purchase spare parts you will find a complete list of all the spare parts we stock by clicking on the links below. If it is not on our website we are unable to supply it. Spare parts are not able to be broken down into smaller parts and only come as shown on our website:

Aercus Instruments Spare Parts

Davis Spare Parts

La Crosse Spare Parts


For help with AERCUS INSTRUMENTS products please see our detailed Troubleshooting Guide here:

Aercus Instruments Troubleshooting Guide

For help with DAVIS products please contact the Australian Davis distributor here:


For help with LA CROSSE products please contact the Australian La Crosse distributor here:


For help with TESA products please contact the Australian TESA distributor here:


For help with Netatmo products please start at their helpcentre:


For all other products please contact us by creating a support ticket to the right. TO ENSURE A PROMPT RESPONSE please include as much of the following information as possible: product brand and model number, date and location of purchase, invoice number.

Please Note: Stock is not held at our Mascot office. We are also unable to accept returns without a completed RMA form so if you wish to return an item for any reason you MUST contact our staff first using the form on this page.

Hours: Mon-Fri 9:00am - 5:00pm

Postal address:

Suite V71

38 Ricketty St


NSW 2020

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Monax Test and Weather are your specialist weather station and environmental monitoring experts. We have been selling and supporting our products since 2004 and pride ourselves on matching the right product to your needs and providing full after-sales support. We believe our relationship with you starts well before you buy and goes as long as you need us. Shop with Monax and know you’re getting the right product.